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Our Complaints Policy

Palpap is committed to providing a high standard of service at all times. If we fall short of these standards, we want to hear from you.

This policy outlined below applies to complaints against Inspro Plus, as operated by Palpap Ichinichi Software International Ltd.

Under this policy, we will:

Make it easy for you to issue your complaint

Address your complaint in the shortest time possible

Ensure you are satisfied with how your complaint was handled

Issuing a complaint

The most efficient way to issue a complaint is by completing our online form. However, you can also contact us by post at:

No 3/17A Palpap Tower,
G.S.T Road,
St.Thomas Mount,

To help us review and resolve your complaint as swiftly as possible, please address the envelope exactly as written above and include the following:

Your name

The email address

A clear description of your complaint

Response time

We will endeavour to confirm receipt of your complaint within one business day of receiving your complaint and endeavour to respond to your complaint within five working days. In our response, we will tell you:

How your complaint has been addressed, or why it could not be addressed yet.

What happens next.

Complex situations may take longer to resolve. In certain cases, a resolution may take up to eight weeks from the date we received your complaint. If this is the case, we will provide you with a status update within four weeks.

Escalating complaints

Our aim is to resolve your complaint quickly and completely. If for any reason you are not satisfied by our response, your case can be reviewed at a higher level. Simply ask the Support Team Member handling your complaint to escalate the complaint for you. The escalation of your complaint will be acknowledged within five working days.

All Rights Reserved. © Copyright 2015. Palpap Ichinichi Software International Ltd.

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